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• F A Q •

• S H I P P I N G •

All orders are packed and shipped within 3 business days of being ordered online. 

All U.S. orders are shipped via USPS Priority or First Class Mail, which usually arrives within 2-3 business days.

All international orders are shipped via USPS First Class Mail, and will generally arrive 14-45 days after shipping, although customs clearance may lead to delayed arrival. USPS First Class Mail for international destinations does not include tracking, if you wish to have tracking for your international order please contact us and we can arrange your package to be sent Express for an extra fee. White Rabbit is not responsible for any customs fees that your country may charge you, but we will do our best to avoid them. 

White Rabbit is not responsible for USPS or other delivery services having trouble delivering your package. White Rabbit is not responsible for delivery, but can provide proof of shipment if needed. 

If you need your package faster, please email us at whiterabbitgallery@gmail.com. We will do our best to give you a fair price to expedite your order! 

 

• R E T U R N S •

Returns are accepted for store credit or exchange only. We are happy to exchange any unworn, unwashed merchandise within 14 days of receipt of your order. The customer must be pre-authorized prior to sending any items back for a return.  The buyer is responsible for any return shipping cost. Buyer is responsible for claiming orders from customs if needed, as well as any charges that may occur through customs or in the event that an order goes unclaimed and must be shipped again.

Email for return authorization: whiterabbitgallery@gmail.com 

Approved returns can be mailed to:

White Rabbit 112 S Linn St, Iowa City, IA 52240